Return & Refund

We are committed to providing high-quality products to our customers. At this time, we are unable to offer exchanges.  A return is possible within 14 days after receipt of the item. Please send us an email to, and the return shipping costs are at the customer's expense. 

For any further information about the customer's right of withdrawal, please visit the link- General Terms and Service.


How can I return products?

To process your order as quickly as possible, we kindly ask you to proceed as follows:

  • Please send us an email to and indicate your order number.  
  • To improve our service and the product quality, we would appreciate if you could give us the reason for the return.
  • Please send the products back and safely packed. 
  • We do not accept any damage, nor used or empty products.

PLEASE NOTE: Only items purchased directly on will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

When can I receive my refund?

Once your return package has arrived, please allow up to 2 business days for your return to be processed. Credit will be issued to the original form of your payment method.