We are committed to providing high-quality products to our customers. At this time, we are unable to offer exchanges.  A return is possible within 14 days after receipt of the item. Please send us an email to contact@shidto.com, and the return shipping costs are at the customer's expense. 

For any further information about the customer's right of withdrawal, please visit the link- General Terms and Service.

 

How can I return products?

To process your order as quickly as possible, we kindly ask you to proceed as follows:

• Please send us an email to contact@shidto.com and indicate your order number.  
• To improve our service and the product quality, we would appreciate if you could give us the reason for the return.
• Please send the products back and safely packed. 
• We do not accept any damage, nor used or empty products.

PLEASE NOTE: Only items purchased directly on shidto.com will be accepted for a return. If your items were purchased at an authorized retailer, please contact the retailer to arrange for a return or exchange.

When can I receive my refund?

Once your return package has arrived, please allow up to 2 business days for your return to be processed. Credit will be issued to the original form of your payment method.